AI Support

AI Support That Guides Customers Toward Resolution

Build structured Support Mentors that use your knowledge, ask the right questions, guide customers through troubleshooting, present helpful content, and escalate when the situation needs a human.

Request Early Access See How It Works

Support Portals are currently in early access and are not yet a standard self-service plan.

Deliver

AI Support Portal dashboard showing conversations, categories, escalations, and analytics.

Build

Build the Support Mentor → Deliver through the Support Portal

More than a chatbot

Customer Support Usually Needs a Process, Not Just an Answer

A simple question may need a simple answer. A support issue often needs context, follow-up questions, prerequisites, a sequence of steps, and a decision about whether a person should take over.

Chatbot

Question Answer

Useful when the answer itself is enough.

Guided support

Step 1
Understand
Step 2
Diagnose
Step 3
Guide
Step 4
Verify
Step 5
Escalate

Structure supports the process without pretending every issue can be automated.

Build

Turn Your Support Process Into a Guided Mentor

Support Mentor is a current Mentor type for structured troubleshooting, onboarding, setup, and other support experiences with a defined resolution path.

Start from the process you already use

Build from scratch with steps, questions, choices, instructions, structured decisions, and completion or resolution behavior. The current builder does not claim arbitrary enterprise workflow automation.

The screenshot also previews additional builder paths marked Coming Soon. Those paths are not presented here as current.

Current Mentor type

Support Mentor, in context

Mentor Studio also has Outcome and Continuity Mentors. This page focuses on Support Mentor: the type designed around guided resolution.

Mentor configuration with Outcome, Continuity, and Support Mentor types.

Know

Ground Support in the Material You Actually Trust

Give the relevant support step access to business-provided material instead of relying only on generic model knowledge.

Reference Knowledge for the support step that needs it

Use supported Markdown and text-based PDF material for help documentation, product instructions, support procedures, policies, troubleshooting guides, and internal frameworks where appropriate.

Scanned PDFs, handwriting, image-only documents, diagrams, and complex tables are not reliably interpreted. OCR scanned PDFs before using them.

Mentor Studio step knowledge editor for uploading reference documents.

01
Your support material
Documentation, procedures, and policy.
02
Reference Knowledge
Controlled material attached where relevant.
03
The right support step
Context available when that step runs.

Guide

Ask the Right Question Before Giving the Next Answer

A Support Mentor can collect the context it needs, guide the next useful action, and check whether that action moved the customer toward resolution.

What are you trying to do?

What happened?

Which condition applies?

Try the right next step

Did that resolve it?

Continue or escalate

The exact questions and sequence come from the Mentor the business creates. Mentor Studio supplies the guided structure, not a generic one-size-fits-all support script.

Show, don't just tell

Put the Right Help Content Inside the Conversation

When written guidance is not enough, the support journey can present supporting content at the appropriate step.

Mentor Studio Step Content editor for adding video, audio, documents, links, and images to a Mentor step.

Help that appears when it is useful

Video
Audio
Document / Download
Image
Link

Support guidance → Video, image, or document → Customer response → Next support step

Deliver

Give Customers a Branded Place to Get Help

A Support Portal organizes Support Mentors into a dedicated customer-support destination. It is a separate product surface from the Support Mentor type.

One destination, organized around resolution

Portal identity and brand configuration
Linked Support Mentors
Visible support categories
Search, category browsing, and support choices
Guided conversations and an escalation path

Portal creation and management are currently restricted to the admin beta. This is not a standard Creator or Agency entitlement.

Escalate when needed

AI Should Know When the Conversation Needs a Human

When an issue remains unresolved, the customer can submit a support request for human follow-up. The request can include contact details, the unresolved issue, a session summary, and—when chosen—a limited transcript excerpt.

Conversation review

See requests and outcomes

Portal operators can review conversations, status, outcome, and related escalation details.

Human follow-up

Preserve the context

Escalations are saved, can notify the configured support recipient by email, and remain available for review and workflow management.

Learn from support

See Where Customers Are Getting Stuck

Visibility is foundational today: Portal overview counts, conversation outcomes, sessions, linked Mentors, categories, and recorded events. Deeper charts and outcome-rate analytics are not presented as current.

Human-aware by design

Automate the Repeatable.
Keep Humans Where Humans Matter.

AI support works best when repeatable questions and troubleshooting are handled consistently while people remain available for judgment, empathy, account access, and exceptions.

In Development

Support That Can Understand What the Customer Is Seeing

Screen-Aware Support is being explored and developed so a Support Mentor may eventually guide someone with more context about what is happening on their screen. It cannot currently view customer screens, and there is no announced release date.

The goal: move from “describe what you see” toward more contextual guidance.

Who it’s for

Built for Support That Has a Repeatable Process

For businesses that answer the same important questions, guide the same setup paths, or troubleshoot the same conditions again and again.

Software / SaaS

Setup, configuration, feature questions, and repeatable troubleshooting.

Memberships

Access, navigation, program guidance, and common member questions.

Courses + Education

Learning-platform support, resources, and next-step guidance.

Communities

Onboarding, finding resources, and account or member questions.

Service Businesses

Preparation, process questions, and consistent client support.

Agencies

A relevant future commercial path for branded client support experiences — not a current Agency-plan entitlement.

Early Access

AI Support Portals Are Being Prepared for Wider Access

Support Mentor technology and Support Portal functionality are already being developed and tested inside Mentor Studio. Dedicated Support Portals are not yet available as a standard self-service plan, and no public Support price has been set.

Request Early Access

Opens a pre-addressed email so you can tell us about your support use case. No checkout or plan change is created.